POLICIES

New Guests

New Color Clients - We do require a consultation before scheduling all new color clients. This is a FREE service but must be scheduled on a date prior to your color appointment. This ensures that the color appointment is scheduled for the correct service and timing.

 

New Haircut Clients – We will add a consult to the beginning of your initial appointment so that you have plenty of time to get acquainted with your stylist and to discuss your hair needs.

 

New Spa Clients - Please arrive 10-15 minutes before your appointment time to fill out a ‘New Client’ Information sheet.

Scheduling

It is best if you book your appointment in advance. Many of our stylists fill their schedules quickly, so securing your next visit will keep you on a consistent service schedule. 

While we do our best to have all appointments run on time, there will be times when a preceding client treatment may exceed its scheduled duration and put us behind schedule. We will make every effort to keep you from waiting and will contact you ahead of time if possible.

Our salon software system has been updated! What this means is we need to reserve all appointments with a credit card. We only have to set this up one time. In the event you have a new card, please let us know and we can update that for you. Your card will not be charged at this time but will simply hold the appointment time slot for you. However, please note that we do require a MINIMUM of 24 hours’ notice prior to cancelling, otherwise you will be charged a fee. The fees are 50% of the scheduled service for cancellations made within a 24-hour period and 100% of the scheduled service for no-showed appointments.

Running Late
We understand that there are times when you may be running late. Please give us a call if you will be more than 10 minutes late so we can reschedule your service to another date. This is necessary so that we can ensure that client appointments following yours remain as close to scheduled start times as possible.

 

Cancellations

In the event that you need to cancel your appointment, please be sure to give us a 24-hour notice. This allows other guests to book an appointment during this time slot. Any appointments that are canceled without a 24-hour notice are subject to a cancellation fee of 50% of scheduled service charges. Any appointments that are ‘no show’ will be subject to 100% of the scheduled service charges.

Bridal Packages

Our bridal packages include and are limited to one “practice session” only, which includes preparation makeup application and preparation bridal style. Additional practice sessions are available for a la carte pricing. Our bridal packages require a reservation prior to the appointment date. We do ask that the bride’s services be paid in full at the time of the practice session. Snips requires that a credit card number be kept on file to cover the remaining bridal party. In the event that the bridal party services are cancelled without a 14-day notice, Snips will charge the credit card on file for 50% of the services that are booked. If the services are cancelled without a 72-hour notice, we will charge 100% of the services that are booked.

Finally, please note that any/all services performed within Snips Salon & Spa must be performed by a licensed professional only. We are unable to allow participants to perform their own services within our establishment.

Spa Services

If you are on any medications that may cause skin sensitivity and/or if you have had an allergic reaction to previous spa treatments, you must disclose this information prior to your spa appointment. Under these circumstances, it is best to consult with a physician before scheduling this service and we reserve the right to refuse service. You will be asked to sign an agreement prior to your first spa appointment.

Payments

We accept cash, checks, and all major credit cards.

Return Policy

All products are 100% guaranteed within 30 days of purchase as long as there is more than 50% of the product remaining. A receipt is required for all returns. If you do not have a receipt you will receive a product credit towards a new purchase.

Satisfaction Guaranteed

If your service does not meet your expectations for any reason, return within 7 days and your same stylist will perform any service necessary to resolve the problem to your satisfaction. Upon returning it is mandatory that the client fill out a ‘Client Complaint’ form so that we may assess the situation and correct it to the client’s satisfaction. We cannot, however, perform any correction(s) if the client chooses to visit another salon before allowing us to correct the problem. Please note that chemical services will be guaranteed ONLY when products recommended by salon technicians and purchased at our salon are used for the care of your hair.