POLICIES
Cancellations
We understand that things come up and plans change. If you need to change the day or time of your reservation or cancel your upcoming appointment, please contact the salon with greater than 24 hrs notice. Cancellations with less than 24 hour notice are subject to a charge equal to 50% of scheduled services and no shows are subject to a charge equal to 100% of scheduled services. Because our service providers work on commission, these fees help cover a small portion of lost income due to last minute reservation changes. For Tuesday cancellations, you will need to leave a message via phone or email on Sunday or Monday.
Card On File
​To better serve our clientele and honor the time of our service providers and clientele alike, we require that an active card be kept on file to reserve an appointment. For your convenience, we offer touchless checkout as an option for quick and easy payment. You are not obligated to use the card on file for payment as we accept cash, checks, and all major credit cards as forms of payment. After you have read and agreed to these terms of condition, please follow the link sent to you and proceed with placing a card on your client file. We take your privacy and safety seriously, therefore our staff does NOT have access to your card information beyond the last 4 digits and your information is kept securely by our card processor.
Scheduling
Running Late (Client)
We understand that there are times when you may be running late. Please give us a call if you will be more than 10 minutes late so we can reschedule your service to another date. This is necessary so that we can ensure that client appointments following yours remain as close to scheduled start times as possible.
Running Late (Stylist)
Just as we ask that you value our time, we value yours. Hair can be quite time-consuming to work through and unexpected variables sometimes present themselves. While we make every effort to be on time for all appointments, there are times when that might not be possible. If we foresee your wait being more than 15 minutes, we will make every attempt to notify you beforehand. We thank you in advance for your patience.
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Incorrect Bookings
Please note that if you are unsure of the service you need, you can reach out to us at (317) 356-2611 or snips@snipsindy.com.
If an incorrect booking is made, we will reach out as soon as we become aware of it. In some cases, we may need to reschedule you to another day and time that will accommodate a longer or more involved service if that is what you need. For this reason, the best bet is to reach out regarding your service.
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Youth & Teen Cuts
We proudly offer services for all members of your family. Therefore, we offer Youth Cuts to children 12 years of age and younger. We offer Teen Cuts for teenagers ages 13-17. Upon one's 18th birthday, all future services will be charged at adult pricing.
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New Guests
New Color Clients
We do require a consultation before scheduling all new color clients. This is a FREE service but must be scheduled on a date prior to your color appointment. This ensures that the color appointment is scheduled for the correct service and timing.
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New Haircut Clients
We will add a consultation to the beginning of your initial appointment so that you have plenty of time to get acquainted with your stylist and to discuss your hair needs.
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Miscellaneous
Bridal Packages
Our bridal packages include and are limited to one “practice session” only, which includes preparation makeup application and preparation bridal style. Additional practice sessions are available for a la carte pricing. Our bridal packages require a reservation prior to the appointment date. We do ask that the bride’s services be paid in full at the time of the practice session. Snips requires that a credit card number be kept on file to cover the remaining bridal party. In the event that the bridal party services are cancelled without a 14-day notice, Snips will charge the credit card on file for 50% of the services that are booked. If the services are cancelled without a 72-hour notice, we will charge 100% of the services that are booked.
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Finally, please note that any/all services performed within Snips Salon & Spa must be performed by a licensed professional only. We are unable to allow participants to perform their own services within our establishment.
No Additional Guests
We want to ensure that all guests while at their appointment have a relaxing, undisturbed experience. To protect the experience of our guests, we respectfully ask that children do not accompany you to your appointment unless they have a scheduled service or if there are extenuating circumstances.
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Lost Items
Please do not bring valuables with you as we are not responsible for lost, broken or stolen items
Payments
We accept cash, checks, and all major credit cards.
Return Policy
All products are 100% guaranteed within 30 days of purchase as long as there is more than 75% of the product remaining. Eligible products returns will receive an in-store credit or gift card. No refunds will be issued.
Satisfaction Guaranteed
We have a no refund policy on services completed at our salon. If your service does not meet your expectations for any reason, please contact the salon within 7 days and your stylist will perform any service necessary to resolve the problem to your satisfaction. Upon returning, we require that the client fill out a ‘Client Complaint’ form so that we may assess the situation and correct it to the client’s satisfaction. We cannot, however, perform any correction(s) if the client chooses to visit another salon before allowing us to correct the problem. Please note that chemical services will be guaranteed ONLY when products recommended by salon technicians and purchased at our salon are used for the care of your hair. Chemical results may vary.
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